Personal Data refers to information that identifies you as an individual. The personal data we collect may include, but is not limited to:

• Identification Information: Names, addresses, email addresses, phone numbers, government identification numbers.
• Personal Circumstances: Contact information, educational background.
• Medical Information: Medical history, diagnostic records, treatment details, and other health-related data.

1. 1. Healthcare Services: We collect and process your personal and health information primarily to provide medical services, including diagnosis, treatment, and follow-up care. We may share your personal data with healthcare providers, partners, and service providers involved in your care, such as:
   • Physicians practicing at our facility or those providing outsourced services.
   • Radiologists, pathologists, and other relevant healthcare providers via our electronic health records systems for interpretation and treatment.
   • Affiliated clinics or hospitals in the event of referrals, provided that such sharing is pursued upon receiving your consent.
   • Partner Health Maintenance Organizations (“HMOs”) and insurance providers to ensure efficient service delivery.    
   2. Billing and Payments: We may process your personal and health information for billing, payments, and claims related to medical services rendered. This may involve sharing your data with your insurer, your company, or any third party responsible for payment.
   3. Business Operations: Your personal data will be processed as part of our business operations, but only to the extent necessary and reasonable. This includes quality control, staff evaluation, training of medical students, and financial reporting. For example:
      • Calling your name for appointments or queueing purposes.
      • Evaluating staff performance and contacting you for follow-ups.
      • Preparing statistical data for quality assurance and financial reporting.
   4. Marketing, Quality, Historical, Statistical, and Scientific Purposes: We may use your personal information to improve our services, tailor our marketing, and for customer relationship management. Additionally, your data may be used for quality improvement, scientific research, or educational purposes, such as training medical students. In such cases, your information will be anonymized.
   5. Compliance with Laws: We may use or disclose your personal data to government entities (such as DOH, FDA, DILG, DOLE) when required by law.

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Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Your personal data may be collected in various ways, including:

• Through interviews, application forms, correspondence, phone calls, emails, and our website.
• From third parties, such as HMOs, insurance organizations, and online surveys.
• Most of the data we collect comes directly from you when you:
  • Avail or apply for our services through any of our available channels.
  • Contact us for inquiries, complaints, or service requests.
  • Participate in our research and surveys.
  • Apply for employment with us.

Your personal data may be disclosed to third parties only with your consent, unless otherwise provided for in the DPA and Privacy Laws. Specifically, the following may have access to your personal data:

1. Healthcare Professionals: Members of our medical staff, nurses, caregivers, and other healthcare providers authorized to access and update your medical records.
2. Laboratory Departments: All relevant departments that require your data to provide comprehensive care, such as billing, laboratory, and dietary needs during your availement of service.
3. Volunteer Groups and Religious Organizations: Subject to your consent, members of volunteer groups, religious organizations, or charitable entities providing assistance in the health care facility.
4. Third-Party Service Providers: Entities providing dietary, security, housekeeping, or other services within the health care facility premises.
5. Quality Improvement Initiatives: With your consent, we may share your data with third parties to improve our processes and standardize data.

In all cases, we ensure that your personal data is disclosed confidentially and in accordance with applicable Privacy Laws.

Your personal data is stored securely to protect it from misuse, loss, unauthorized access, modification, or disclosure. We enforce strict privacy policies within Shalom Dynamic Health Care Co. and have implemented technical, organizational, and physical security measures to safeguard your information.

When your personal data is no longer needed for its original purpose, we will take reasonable steps to destroy or permanently anonymize it. However, we may retain your data as long as necessary to comply with relevant laws and regulations.

You have the right to access, update, and correct the personal data we have about you, subject to certain exceptions. If you wish to access your personal data, please contact us in writing.

We will not charge a fee for access requests, but a reasonable administrative fee may apply for providing copies of your data. To protect your privacy, we may require identification before releasing the requested information.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant updates by posting the revised policy on our website and indicating the date of the latest revision.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: sdhcc.dpo@gmail.com

VOIP Landline: (043) 341-9577 local 207

Write to: Mr. Niño Jose D. Bisco

Data Protection Officer

Shalom Dynamic Health Care Co.

From time to time, we may update our privacy policies and practices to comply with legal requirements, adapt to new technologies, align with industry standards, or for other legitimate purposes. Significant changes will be communicated to you, and if required by law, we will obtain your updated consent.